Terms and Conditions

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Return and Refund Policy for Preferred Document Solutions LLC dba Promos. Done. Smart.

At PDS ~ Promos. Done. Smart., we are committed to providing high-quality products and exceptional service. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return and refund policy to ensure your peace of mind.

1. Return Terms

You may return any eligible items within 30 days from the date of purchase, provided the following conditions are met:

• The product must be in new,      unused condition and in its original packaging.
• Custom or personalized items are non-returnable     unless damaged or defective.
• Return requests must be initiated      within the 30-day window. After 30 days, we cannot accept returns.

2. State of Return

• Unworn/Unused Products: To be eligible for a return,      the product must be unused, unworn, and in its original condition, with      all tags and packaging intact.
• Damaged or Defective Items: If the product is defective or      was damaged during shipping, we will accept the return even if the item      has been opened or used. Please contact us immediately upon receiving a      damaged or defective item.

3. Reasons for Return

We accept returns for the following reasons:

• Damaged or Defective Products: If the product arrives damaged      or defective, we will provide a full refund or replacement.
• Wrong Product Received: If the wrong product is      shipped, we will arrange for a return and send the correct item.
• Change of Mind: If you simply change your mind,      you can return the product, provided it meets the return conditions      outlined above.

4. Return Process

To initiate a return, please follow these steps:

1. Contact Customer Service: Reach out to our customer      service team via email at info@promosdonedsmart.com or call (281)547-2787     to request a Return Authorization (RA) number.
2. Provide Order Details: Be sure to include your order      number, product details, and reason for return.
3. Receive Return Instructions: Our customer service team will      guide you through the return process and provide you with a shipping label      if applicable.
4. Ship the Item Back: Once you receive the RA number      and return instructions, carefully pack the item and return it to us      within the specified return window.

5. Refund Process

Once we receive your return, we will process the refund within 5-7 business days. Refunds will be issued to the original payment method. Please note that:

• If the product is returned in      damaged or used condition (beyond acceptable wear), a restocking fee may      apply.
• Shipping costs are      non-refundable, except in cases where we sent the wrong or defective      product.

Refunds will be issued to the original payment method (credit card, PayPal, etc.). Depending on your bank or payment processor, it may take additional time for the funds to appear in your account.

6. Contact Information

For any questions, assistance, or to initiate a return, please contact us at:

• Email: info@promosdonedsmart.com
• Phone: (281)547-2787
• Mailing Address:
      Preferred Document Solutions LLC dba Promos. Done. Smart.
      17515 Spring Cypress Rd, C-334

Cypress, TX 77429

Thank you for choosing PDS ~ Promos. Done. Smart. We value your satisfaction and strive to ensure you have a positive shopping experience with us!